Manager Service & Repair EMEA, Weller

Short Description

Our partner company is an international business specializing in the development and manufacturing of professional tools and industrial solutions. We are looking for a new colleague for the Manager Service & Repair EMEA, Weller position, who will be responsible for leading and developing the service and repair operations for the Weller brand in Győr, Hungary.

Description

• Lead and develop the service and repair team based in Győr.
• Monitor and improve operational performance using KPIs such as service quality, turnaround time, customer satisfaction, and profitability.
• Oversee end-to-end service processes, including quotations, order management, and invoicing in SAP.
• Develop and manage the Weller Demo-Trial-Order (D-T-O) process.
• Coordinate repair logistics, including incoming and outgoing shipments.
• Work closely with Sales, Quality, and Operations teams to improve service delivery and customer experience.
• Support the preparation of service quotations and aftermarket solutions, including training, repairs, maintenance, and calibration services.
• Use structured problem-solving techniques to identify issues and continuously improve processes and service quality.
• Ensure the availability and effective management of spare parts to meet turnaround time targets.
• Contribute to continuous improvement initiatives and cost optimization across EMEA service operations.

Requirements

• Degree in a technical or business field, or a comparable qualification combined with relevant professional experience.
• Several years of experience in service, repair, aftermarket services, or operations within an industrial environment.
• Previous leadership experience, with the ability to motivate, support, and develop team members.
• Solid knowledge of operational processes, quality standards, and customer service requirements.
• Experience working with ERP systems, preferably SAP, along with strong MS Office skills.
• Willingness to travel as required.
• Fluent Hungarian and good command of English; German language skills are considered an advantage.

Offer

• Competitive Salary
•  13th month salary
•  Cafeteria
•  Team-Building activities
•  Health & Sports benefits
•  International environment
•  Opportunities for further training and development
•  Home Office possibility

• Győr

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