Manager Service & Repair EMEA, Weller

Budapest

Engineering / RnD

Hybrid 3-5 Years Of Professional Experience 5-10 Years Of Professional Experience >10 Years Of Professional Experience

Short Description

Our partner company is an international business specializing in the development and manufacturing of professional tools and industrial solutions. We are looking for a new colleague for the Manager Service & Repair EMEA, Weller position, who will be responsible for leading and developing the service and repair operations for the Weller brand in Győr, Hungary.

Description

Lead and develop the service and repair team based in Győr.
Monitor and improve operational performance using KPIs such as service quality, turnaround time, customer satisfaction, and profitability.
Oversee end-to-end service processes, including quotations, order management, and invoicing in SAP.
Develop and manage the Weller Demo-Trial-Order (D-T-O) process.
Coordinate repair logistics, including incoming and outgoing shipments.
Work closely with Sales, Quality, and Operations teams to improve service delivery and customer experience.
Support the preparation of service quotations and aftermarket solutions, including training, repairs, maintenance, and calibration services.
Use structured problem-solving techniques to identify issues and continuously improve processes and service quality.
Ensure the availability and effective management of spare parts to meet turnaround time targets.
Contribute to continuous improvement initiatives and cost optimization across EMEA service operations.

Requirements

Degree in a technical or business field, or a comparable qualification combined with relevant professional experience.
Several years of experience in service, repair, aftermarket services, or operations within an industrial environment.
Previous leadership experience, with the ability to motivate, support, and develop team members.
Solid knowledge of operational processes, quality standards, and customer service requirements.
Experience working with ERP systems, preferably SAP, along with strong MS Office skills.
Willingness to travel as required.
Fluent Hungarian and good command of English; German language skills are considered an advantage.