Colletions Officer

Short Description

Our Partner is a leading global financial services provider offering insurance, asset management, and risk advisory solutions in more than 70 countries. They are committed to innovation, reliability, and helping millions of customers secure their future every day

Description

• Personal and phone negotiations with debtors and clients • Liaising and relaying information between creditors and their customers • Concluding instalment agreements and monitoring their fulfilment • Preparing and tracking the initiation of legal proceeding • Developing and executing the most effective debt collection strategy • Providing administrative support to direct managers • Working to resolve disputed claims, acting in a mediator-type role

Requirements

• Higher education degree or equivalent qualification • Advanced English skills, both written and spoken • Experience in customer service or related field • Excellent verbal and written communication skills • User-level proficiency in MS Office applications • Strong customer focus • Familiarity with AI tools or a willingness to learn and apply them

Offer

• Opportunity to gain professional experience in a challenging and international environment • Competitive salary • Outstanding performance-based bonuses • Cafeteria • Hybrid working model