Key Account Manager

JelentkezemKey Account Manager is responsible for managing, retaining, and growing relationships with a company's most important clients to maximize profitability and loyalty in Slovakia. They act as the primary liaison between key stakeholders and internal teams, driving long-term partnerships through strategic planning, upselling, and solving complex problems. 

• Relationship Management: Build and maintain long-term, high-quality partnerships with key decision-makers.
• Strategic Growth: Identify opportunities for upselling and cross-selling to increase account revenue and achieve sales targets.
• Customer Advocacy: Act as the lead point of contact for client matters, understanding their needs and ensuring internal teams meet deadlines.
• Problem Resolution: Address complaints and resolve issues through negotiation and collaboration with internal teams.
• Market Analysis: Analyse client data, trends, and competitor activities to develop strategies.
• Performance Reporting: Track account health, usage trends, and customer satisfaction metrics.