Technical consultant

About Our Partner:
Our partner is a leading provider of Cloud Contact Center as a Service (CCaaS) solutions, empowering businesses with cutting-edge customer engagement tools. We are pioneering the integration of advanced AI features to enhance real-time communication capabilities. To achieve this, we are seeking a skilled Technical consultant to join our innovative team.

Responsibilities:

• Lead technical delivery of customer onboarding projects for a cloud-based contact center platform, from requirements to deployment.
• Translate business needs into technical designs, AI prompts, and system configurations.
• Configure and test AI features to ensure quality and functionality.
• Collaborate with PMs, tech leads, and stakeholders in an agile setup.
• Prepare documentation, estimates, and project plans.
• Provide training, demos, onboarding, and Tier 2 support.
• Contribute feedback to product teams and drive process improvements.
• Stay current with product updates and technologies.

• 2–3 years experience as Technical Consultant, Implementation Engineer, or similar.
• Strong knowledge of cloud contact center technologies.
• Hands-on experience with AI bots (chat, voice, email) is a plus.
• Fluent English and customer-focused mindset.
• Willingness to learn cloud technologies; self-learner.
• Strong organizational, communication, and collaboration skills in multicultural environments.

• Experience working as a supervisor or lead within a contact center.
• Familiarity with SIP, RTP, TLS, and Session Border Controllers (SBCs).
• Experience with Azure or other major cloud platforms.

• Friendly, supportive team environment.
• Competitive salary.
• Professional growth and development opportunities.

• Budapest