Technical Support Engineer

Short Description

Our partner is a global technology and business consulting company. It helps large organisations digitise their business processes and implement and operate enterprise systems. We're looking for a Technical Support Engineer to manage SAP customer support cases from intake through resolution and closure. If you communicate clearly, take ownership of your work, and pick up new tools and processes quickly, we'd like to hear from you.

Description

• Own support cases raised by SAP customers from intake through closure
• Follow the end-to-end support methodology and established processes, and ensure each case meets quality standards before closing it
• Support the adoption of Pulse in day-to-day case management
• Write new knowledge base articles (KBAs) and improve existing ones

Requirements

• Clear communication skills and the ability to work effectively with customers and colleagues
• Familiarity with ServiceNow
• The ability to manage cases independently and follow through the resolution
• The ability to learn new tools and processes quickly

• A basic understanding of SAP Basis

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