Senior Agent, Customer Service (German Speaker)

Short Description

Our partner company is an international, fast-growing fintech company operating in the cryptocurrency and digital financial services sector. It provides innovative solutions for both individual and corporate clients and offers a modern, multicultural working environment with a global presence.We are currently looking for a German Speaking Senior Customer Service Agent to join their team.

Description

• Handle customer inquiries and issues via email, chat, and phone in Dutch and English.
• Resolve customer complaints and feedback in cooperation with internal teams.
• Maintain a strong knowledge of the company’s products and services.
• Build and maintain positive relationships with customers and partners.
• Escalate complex or unresolved issues to Level 2 / Supervisors when needed.

Requirements

• Fluent German and strong English skills, both written and spoken.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and a customer-focused mindset.
• Ability to work independently in a fast-paced environment.
• Willingness to work in shifts.
• Good time-management skills and the ability to learn quickly.

• Knowledge of the cryptocurrency or fintech industry.
• Experience with CRM tools such as Zendesk.
• Basic knowledge of MacOS, Microsoft Office, G-Suite and Lark.

Offer

• Competitive salary package.
• Annual performance bonus.
• Career growth, training and development opportunities.
• Mentoring and employee recognition programs.
• International and multicultural working environment.
• Flexible hybrid working opportunities.

• Budapest, 13. district

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