Operation Services Manager

Short Description

Our partner is a global leader in professional services, specializing in digital transformation, cloud technologies, and strategic consulting. The organization is known for its commitment to sustainability, inclusion, and continuous learning, offering dynamic career opportunities in a multicultural environment.

Description

As a Service Manager & Team Leader, you will play a key role in managing day-to-day operations while leading a diverse team in a fast-paced, international environment.Key Responsibilities:

• Manage day-to-day Business-as-usual operations
• Coordinate and oversee internal projects, ensuring timely progress and effective execution
• Create, track, and follow up on action items generated internally or through external engagements to support project and operational goals
• Facilitate troubleshooting efforts to resolve operational challenges
• Support daily operations to maintain smooth workflow and service delivery
• Engage in people management activities including providing constructive feedback, conducting one-on-one meetings, and gathering relevant team information to support development and performance

Requirements

• Strong organizational and coordination skills to manage projects
• Ability to lead, motivate, and develop a team through regular communication and feedback
• Problem-solving mindset to facilitate troubleshooting and operational support
• Effective interpersonal skills
• Familiarity with operations processes and service management principles

Offer

Learning and Growth Opportunities:

• Develop leadership skills by managing a diverse team and handling multiple responsibilities
• Enhance project coordination abilities through active involvement in cross-functional initiatives
• Gain experience in operational problem-solving and process improvement
• Build capacity in communication and feedback techniques to support team growth and engagement

This role is designed for individuals eager to expand their leadership capabilities while contributing to the efficiency and success of a global operations team. It emphasizes personal growth through hands-on experience and collaborative teamwork.