Solution Support Engineer

Short Description

Our partner company is one of the world's leading technology companies, offering innovative business software solutions worldwide. They are present in more than 100 countries, providing a stable international environment and continuous development opportunities for their employees.

Description

• Analyse and resolve customer incidents using knowledge databases, debugging, internal collaboration and problem-solving skills
• Report errors/bugs to development support to ensure product improvement
• Meet and embrace our customers, with AI-Assisted, Human-led support
• Create content for and maintain the technical knowledge database
• Drive excellence in all aspects of the engineer E2E workflow (Pulse, Swarming, KCS etc)
• Leverage the resources within the solution area to progress and develop your own career

Requirements

• Excellent customer focus
• Fluent in English
• Programming skills (ABAP is an advantage)
• Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions
• An early adopter and the ability to thrive in a changing environment
• Graduated in Computer Science, Information Technology, Software Engineering, Engineering or a related discipline is preferable
• Previous SAP SD/EDOC or related work experience would be an advantage

Offer

• Competitive benefits package
• Home office option
• International, diverse team
• Continuous development and advancement opportunities
• Inspiring, modern work environment
• Stable, world-class company