Cloud Operations Support

Short Description

Our partner is a global leader in professional services, specializing in digital transformation, cloud technologies, and strategic consulting. The organization is known for its commitment to sustainability, inclusion, and continuous learning, offering dynamic career opportunities in a multicultural environment.

Description

• Monitor Service now components and work on incidents assigned
• Respond to customers on a timely basis
• Organize customer calls to align on various support tasks
• Collaborate closely with the Delivery and the Development teams to ensure timely action on appropriate customer support
• Security key renewals (TLS/MLS/...) for LIVE customers
• On call duty to rotational basis
• RCA - Follow up on RCA till it rolled out to customers
• Continuous improvement: Stay up to date with MBC topics, emerging cloud technologies, platforms and trends, continuously improving cloud operations and adapting to changing requirements
• Ensure documentation is maintained and up to date for the various MBC support topics
• Shall work in shifts based in the requirements

Requirements

• Cloud experience
• Knowledge of payment formats and bank connectivity concepts
• Good communication and coordination skills as client facing communication required
• Exposure to root cause analysis (RCA)
• Hands on experience in incident and problem management
• Strong analytical and troubleshooting skills
• Fluent in English

• Basic understanding of SAP Multi Bank Connectivity (MBC)
• Experience with SAP APIs and integration concepts
• Exposure to global payment operations
• Analytical and problem solving skills
• Understanding of certificates and security concepts