IT Support

Short Description

We are the 5th largest global animal health company, led by experienced veterinarians, whose mission is to provide innovative health solutions for all animals to ensure the highest level of care and well-being.

Description

• Prepare workstations according to industrial standards
• Create user accounts for industrial applications
• Manage service requests and N1 / N2 incidents in an industrial context
• Ensure contact with suppliers to escalate tickets for resolution
• Contribute to projects: handle requests, perform tests, take part in work meetings, and make proposals
• Transfer industrial activities with other OSS technicians to ensure service continuity (handover of ongoing tasks during the day or planned activities in case of absence)
• Perform tests and qualification documents
• Knowledge management: read and apply procedures, link knowledge articles to tickets, propose improvements, and keep the knowledge base up to date
• Complete the required trainings, authorizations, and certifications
• Support and coordinate with service providers and suppliers
• Follow hygiene and safety rules in place at CEVA
• The reference language is English for documents and the knowledge base

Requirements

• Competence in managing user accounts and handling N1/N2 incidents
• Capability to follow procedures, maintain and update knowledge base articles, and propose process improvements
• Fluent in English
• No penicillin allergy