Clinical Systems Consultant

Short Description

Our partner company, a US-based technology firm with a clear mission. The company develops cloud-based software solutions for pharmaceutical and biotechnology companies, helping them bring new medicines and therapies to patients faster.

Description

• Analyze customer requirements and support solution design and architecture of trial sponsors or contract research organizations (CRO) in Vault Clinical (e.g., eTMF, CTMS, SSU, Payments, etc.)
• Think critically about business requirements to help advise and design a solution for customer success that will see adoption and ensure alignment of processes to system design and functionality
• Work with customers and contribute to system design workstreams (e.g., requirements gathering, configuration, validation, migration, integration, training)
• Troubleshoot issues and perform configuration changes in the system
• Define the customer’s business deployment plans, key performance indicators, and post-live governance
• Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer
• Drive change management methodology for our customers switching from on-premise to SaaS solutions

Requirements

• Experience with configuring/supporting/implementing software solutions, ideally content management software or experience in the Life Sciences industry with exposure to Clinical Trials and affinity to technology
• Experience in working in a Consulting and/or Customer facing role and managing customer expectations
• Excellent verbal and written communication skills in English
• Ability to work independently with clients, comprehend and translate business requirements, and create corresponding solution designs
• At least a Bachelor’s degree in fields like Management Information Systems, Computer Science, Life Sciences, or other similar

• Knowledge and applicable work experience in the Life Sciences industry in the Clinical (MedTech, Pharma, Biotech), Healthcare, or Pharmacovigilance spaces
• Direct experience with regulated systems or data-driven applications such as Veeva Vault solutions, Oracle Siebel, goBalto, BioClinica CTMS, Medidata Rave CTMS/Strategic Monitoring, Parexel IMPACT, Bio-Optronics Clinical Conductor, PhlexEView, Trial Interactive, DrugDev Site Selection, and Payments, WingSpan eTMF and SiteZONE, Complion, Florence eBinders, Forte Oncore, and eReg, NextDocs, Documentum, SharePoint or other technologies used in the management of clinical studies
• Knowledge of Software Validation processes and requirements
• Project management experience
• Experience in service delivery management and/or systems implementation
• Proficiency in additional European language(s)

Offer

• Private medical insurance
• Health & wellness programs
• 1% charitable giving program
• Mentorship programs

• Remote