Solution Support Engineer

Budapest

Hybrid Student/fresh graduate 1-3 years of professional experience

Short Description

Our partner company is one of the world's leading technology companies, offering innovative business software solutions worldwide. They are present in more than 100 countries, providing a stable international environment and continuous development opportunities for their employees.

Description

Engaging with customers by utilizing real-time channels and tools.
Liaising with development and field teams to identify application errors and missing product functionalities for future releases.
Analyzing incidents, perform in-depth troubleshooting to identify and solve complex technical issues.
Providing timely and ongoing regular updates and solutions to SAP customers according to our Service Level Agreements (SLA).
Documenting solutions to known issues and consulting questions to be posted to both internal and external knowledge bases.
Act as a liaison between our Product Management and Engineering teams.
Collaborating with other employees, sharing knowledge and process‐improvement suggestions.

Requirements

Graduate in Computer Engineering or Telecommunication Engineering
Spoken and written English language skills are required.
Customer and quality focus
Open and professional communication style
Fast learner with IT affinity
Excellent analytical and problem-solving skills
Basic understanding of programming languages.
Team player, motivated.
Friendly, personable and approachable, with the ability to multi-task and work under pressure.
Ability to prioritize and execute tasks.
A strong technical background with SaaS products and a significant focus on online marketing is preferred
Advanced knowledge and hands-on experience web technologies and standards (HTML & CSS/DNS/SMTP/API/data transfer protocols and databases) is preferred.
1 year hands-on experience with a programming language (PHP, JavaScript preferred) is an advantage.