Senior Customer Service Representative

Short Description

A global energy company’s Budapest-based business services center, supporting international operations across finance, customer service, procurement and other functions. The organization focuses on delivering efficient, standardized processes and continuous improvement in a dynamic, multicultural environment.

Description

• Provide first and second-line support to external and internal customers via phone, email, and other channels • Handle order processing, tracking, backorder management, and complaint resolution • Act as an escalation point for complex customer inquiries • Monitor supply outages and respond accordingly • Maintain accurate records in customer service systems (e.g. SAP, Salesforce) • Support service center operations and escalate high-risk issues (financial, legal, reputational) • Participate in service improvement initiatives and user acceptance testing • Build strong relationships with customers and internal stakeholders • Identify process gaps and recommend improvements • Ensure service delivery meets agreed SLAs and performance indicators

Requirements

• Minimum 12 months of customer service experience, preferably with key account customers • Strong understanding of customer needs and behaviors • Excellent written and verbal communication skills • Strong time management, organization, and problem-solving abilities • Experience with SAP, Salesforce, and MS Office • Highly motivated and proactive mindset