Senior Customer Service Representative

Short Description

A global energy company’s Budapest-based business services center, supporting international operations across finance, customer service, procurement and other functions. The organization focuses on delivering efficient, standardized processes and continuous improvement in a dynamic, multicultural environment.

Description

• Provide first and second-line support to external and internal customers via phone, email, and other channels
• Handle order processing, tracking, backorder management, and complaint resolution
• Act as an escalation point for complex customer inquiries
• Monitor supply outages and respond accordingly
• Maintain accurate records in customer service systems (e.g. SAP, Salesforce)
• Support service center operations and escalate high-risk issues (financial, legal, reputational)
• Participate in service improvement initiatives and user acceptance testing
• Build strong relationships with customers and internal stakeholders
• Identify process gaps and recommend improvements
• Ensure service delivery meets agreed SLAs and performance indicators

Requirements

• Minimum 12 months of customer service experience, preferably with key account customers
• Strong understanding of customer needs and behaviours
• Excellent written and verbal communication skills
• Strong time management, organization, and problem-solving abilities
• Experience with SAP, Salesforce, and MS Office
• Highly motivated and proactive mindset