IT Support

• Prepare workstations according to industrial standards
• Create user accounts for industrial applications
• Manage service requests and N1 / N2 incidents in an industrial context
• Ensure contact with suppliers to escalate tickets for resolution
• Contribute to projects: handle requests, perform tests, take part in work meetings, and make proposals
• Transfer industrial activities with other OSS technicians to ensure service continuity (handover of ongoing tasks during the day or planned activities in case of absence)
• Perform tests and qualification documents
• Knowledge management: read and apply procedures, link knowledge articles to tickets, propose improvements, and keep the knowledge base up to date
• Complete the required trainings, authorizations, and certifications
• Support and coordinate with service providers and suppliers
• Follow hygiene and safety rules in place at CEVA
• The reference language is English for documents and the knowledge base