Order Management Specialist

Short Description

A global energy company’s Budapest-based business services center, supporting international operations across finance, customer service, procurement and other functions. The organization focuses on delivering efficient, standardized processes and continuous improvement in a dynamic, multicultural environment.

Description

• Act as the main point of contact for customers placing orders for marine and energy products
• Manage the full order-to-invoice process, ensuring compliance with brand offers
• Communicate with global stakeholders (customers, engineers, sales, logistics)
• Handle customer inquiries via phone, email, and fax
• Advise on optimal delivery ports and challenge non-standard orders
• Take corrective actions for delivery issues (e.g. ETA changes, product shortages)
• Monitor credit limits and escalate violations
• Issue delivery instructions and confirmations
• Record complaints and non-conformances (CIS system)
• Use SAP and Manta systems for invoicing and order amendments
• Track service performance (IFOT) and seek improvement opportunities
• Support customers with system usage (DMS/PSD) and provide market insights
• Handle technical inquiries and escalate when needed

Requirements

• Bachelor’s degree or 3+ years of customer service experience in a phone or SSC environment
• Strong understanding of customer needs and behaviours
• Excellent written and verbal communication skills
• Solid knowledge of the end-to-end order-to-cash process
• Strong organizational and problem-solving skills
• Proactive and self-driven attitude
• Experience with SAP or Salesforce, and MS Office
• Senior stakeholder management skills