Technical Help Desk

Rövid leírás

Our partner company is one of the world's leading technology companies, offering innovative business software solutions worldwide. They are present in more than 100 countries, providing a stable international environment and continuous development opportunities for their employees.

Leírás

• Enable customers to implement and operate the solutions efficiently by providing state-of-the-art support services.
• Collaborate closely with partners, as well as with various other departments, like Consulting and Sales.
• Manage internal and external escalations incl. Customer communication
• Safeguard customers in critical/escalated situations
• Orchestration of experts for fast issue resolution
• Analyze and resolve reported incidents by means of knowledge databases and/or verifying customizing entries or hardware parameters
• Root Cause Analysis of reported incidents
• Knowledge Base Article creation and maintenance
• Report errors to Development
• Provide consulting for customers on procedural issues and queries

Követelmények

• Degree (optionally in Information Technology/Computer Science areas) or University Students expecting to graduate in the next two years
• Operating systems knowledge (Linux/Unix/Windows)
• Excellent customer focus and communication skills (oral/written)
• Problem solving/analytical skills
• Flexible approach to working in teams as well as environment
• Fluent in English (German skills would be a benefit)

Ajánlat

• Competitive benefits package
• Home office option
• International, diverse team
• Continuous development and advancement opportunities
• Inspiring, modern work environment
• Stable, world-class company