SAP Logistics Functional Consultant

• Provide day-to-day functional support to Key Users and business users.
• Explain and advise on available SAP functionalities, including both standard and custom solutions.
• Monitor the ticketing system and immediately take ownership of high-priority cases.
• Analyze reported issues, reproduce and test problems, and gather additional information where required.
• Keep tickets up to date with accurate statuses, actions, and resolutions.
• Record time spent on issue resolution in SAP Solution Manager (SolMan).
• Work closely with relevant stakeholders to ensure issues are resolved efficiently.

• Monitor SAP processes and support users in their day-to-day activities.
• Monitor system performance and identify and report issues.
• Monitor interfaces and coordinate or perform issue resolution.
• Provide guidance to users when process or system-related questions arise.
• User Communication & Collaboration
• Act as a reliable point of contact for users requiring SAP support.
• Respond to user requests and complaints and ensure they are properly registered and followed up.
• Collaborate with the relevant experts to identify solutions and provide practical guidance.
• Participate in status review meetings and gather relevant business and technical information.
• Share knowledge and best practices with colleagues, particularly in complex or exceptional cases.

• Deliver training on SAP functionality, covering both standard and custom processes.
• Help users understand SAP processes and make effective use of available functionality.
• Participate in relevant professional and SAP training to continuously develop your expertise.
• Master Data Management
• Perform mass maintenance of master data when required.
• Check master data quality during new implementations.
• Perform urgent master data corrections when necessary.
• Support the business in maintaining accurate and reliable master data.

• You will also have the opportunity to take an active role in SAP implementation and improvement projects by:
• Participating in GAP analysis and documenting business requirements.
• Preparing functional specifications.
• Performing SAP customizing and configuration.
• Planning, coordinating, and executing user testing.
• Supporting data migration and cut-over activities.
• Monitoring systems, business processes, and interfaces during implementation and go-live phases.
• Working closely with business stakeholders, developers, and other IT teams to deliver effective solutions.