Site Reliability Engineer

• Production Monitoring & Alert Management
• Monitor production infrastructure, cloud platforms, and application environments using industry-standard observability tools.
• Acknowledge, assess, and triage alerts within established SLAs.
• Evaluate service impact and determine appropriate operational responses.
• Analyze logs, metrics, and monitoring data to support troubleshooting and incident resolution.
• Manage alert filtering and maintenance activities according to approved procedures.
• Identify recurring issues and recommend monitoring improvements.
• Incident Management & Resolution
• Create, update, and maintain incident records in ServiceNow or similar ITSM platforms.
• Perform first-line troubleshooting and incident diagnosis.
• Execute approved remediation activities and service recovery procedures.
• Maintain detailed incident timelines, investigation notes, and resolution records.
• Escalate complex issues to the SRE on-call team when necessary.
• Support rapid restoration of production services while adhering to operational processes.
• Linux Administration & Troubleshooting
• Perform routine Linux administration and production support activities.
• Investigate system, application, and infrastructure issues using command-line tools.
• Analyze system logs, resource utilization, process status, and service health.
• Execute operational recovery procedures and node-level remediation.
• Escalate advanced technical issues requiring deeper investigation.
• Cloud Operations & Automation
• Support production workloads running on public cloud platforms.
• Monitor cloud-hosted environments and infrastructure services.
• Assist with troubleshooting performance, availability, and infrastructure-related issues.
• Develop and maintain operational scripts using Bash, Python, or similar technologies.
• Automate repetitive operational tasks and contribute to efficiency improvements.
• Documentation & Continuous Improvement
• Execute operational activities following runbooks and standard operating procedures.
• Maintain accurate technical documentation and incident records.
• Identify opportunities to improve runbooks, monitoring capabilities, and operational processes.
• Participate in knowledge sharing, incident reviews, and continuous improvement initiatives.
• Ensure effective communication during shift handovers and ongoing incident management.