Customer Service Representative (Dutch)

• Provide first- and second-line customer support to Dutch- and English-speaking customers via phone, email, and digital channels
• Manage customer requests, inquiries, complaints, and claims from receipt to resolution
• Coordinate end-to-end handling of assigned key customer portfolios

• Log, assign, and track complaints and claims in customer service systems
• Act as a professional point of contact for customers and internal stakeholders
• Support sales support and order-related processes, ensuring timely and accurate execution
• Maintain accurate and up-to-date records in customer service tools and systems
• Identify recurring issues, process gaps, and improvement opportunities
• Contribute to maintaining the company’s reputation through a customer-focused and solution-oriented approach
• Ensure service delivery meets agreed service levels and performance indicators