Senior Customer Service Representative

Jelentkezem• Provide first and second-line support to external and internal customers via phone, email, and other channels • Handle order processing, tracking, backorder management, and complaint resolution • Act as an escalation point for complex customer inquiries • Monitor supply outages and respond accordingly • Maintain accurate records in customer service systems (e.g. SAP, Salesforce) • Support service center operations and escalate high-risk issues (financial, legal, reputational) • Participate in service improvement initiatives and user acceptance testing • Build strong relationships with customers and internal stakeholders • Identify process gaps and recommend improvements • Ensure service delivery meets agreed SLAs and performance indicators