Solution Support Associate

Rövid leírás

Our partner company is one of the world's leading technology companies, offering innovative business software solutions worldwide. They are present in more than 100 countries, providing a stable international environment and continuous development opportunities for their employees.

Leírás

• As an associate solution support engineer, you will troubleshoot and solve incoming
• customer issues through multiple channels, such as cases, Expert Chat and Schedule an
• Expert. This task regularly involves liaising with Product Area Leads, development and other
• teams. By collaborating with colleagues, utilising our knowledge databases, problem
• simulation and remote work on customer systems, you will resolve customer issues while
• reducing customer e􀆯ort.
• Functionally, some key tasks are listed below:
• Analyse and resolve customer Incidents by means of knowledge databases and verification
• of software customising entries and hardware parameters.
• Report errors and identify possible resolution to development support
• Provide consulting for customers on procedural issues and queries
• Create content for and maintain the technical knowledge database

Követelmények

• Understanding & debugging of programming languages is a requirement (ABAP knowledge is a plus)
• Degree in Computer Science, Information Technology, Software Engineering, Business
• Information Systems, Engineering, Science or a related discipline is desired
• Analysing cases to perform in-depth troubleshooting to identify and solve complex technical issues, debug to identify root causes, reverse engineer and find creative solutions
• An early adopter / cloud mindset and the ability to thrive in a changing environment
• Collaborating with other employees, sharing knowledge and process-improvement suggestions
• Providing timely and ongoing regular updates and solutions to SAP customers according to our Service Level Agreements (SLA)
• Open and professional communication style
• Fast learner with excellent analytical and problem-solving skills
• SAP SD, MM, PP, WM knowledge is a plus
• Excellent customer focus & English communication skills (oral and written)

Ajánlat

•  Competitive benefits package
• Home office option
• International, diverse team
• Continuous development and advancement opportunities
• Inspiring, modern work environment
• Stable, world-class company