Change Coordinator

Budapest

IT and Telecommunication

Hybrid Any or no experience required

Short Description

Our international partner is looking for a Change Coordinator to join a global IT operations team. This role is ideal for professionals with an IT background or strong understanding of IT service management who enjoy coordinating processes, collaborating with multiple stakeholders, and ensuring operational excellence in a fast-paced environment. As a Change Coordinator, you will play a key role in governing and coordinating IT changes across global environments, ensuring compliance with established processes, minimizing risk, and supporting successful service delivery.

Description

Review and validate change requests to ensure compliance with internal change management policies and procedures.
Coordinate and administer changes throughout the entire change lifecycle.
Act as the primary point of contact for change management-related queries and activities within the operations organization.
Perform risk assessments, conflict analysis, and support issue resolution to ensure successful change implementation.
Coordinate both standard and emergency changes, ensuring proper approvals and implementation planning.
Collaborate closely with technical teams and stakeholders to monitor change activities and proactively address potential risks.
Facilitate change management meetings and operational discussions.
Track, monitor, and maintain change records within the ticketing system.
Support communication activities related to planned maintenance, outages, and change implementation.
Ensure approved maintenance windows and governance requirements are adhered to.
Produce reports, dashboards, KPIs, and operational metrics related to change management activities.
Identify process improvement opportunities and contribute to operational excellence initiatives.

Requirements

Excellent English communication skills (upper-intermediate to advanced level).
Previous experience in an IT operations, service management, change management, or coordination role.
Good understanding of IT infrastructure, cloud operations, or IT service delivery environments.
Familiarity with ITIL principles and change management processes.
Strong organizational and administrative skills with high attention to detail.
Ability to manage multiple priorities and work effectively in a fast-paced operational environment.
Excellent stakeholder management and communication skills.
Analytical mindset with strong problem-solving capabilities.
Experience working with ticketing systems and operational reporting is an advantage.
Experience in enterprise IT operations or managed services environments.
Knowledge of ITSM platforms and change management tools.
Exposure to cloud infrastructure or large-scale IT environments.

Offer

Opportunity to work in a global and highly collaborative environment.
Exposure to international IT operations and large-scale change management processes.
Hybrid working model with regular office presence in Budapest.
Supportive team culture with opportunities for professional growth and development.
Flexible shift-based schedule planned well in advance, including occasional weekend coverage.