Order Management specialist

Budapest

Supply Chain and Procurement

Hybrid 1-3 years of professional experience

Short Description

A global energy company’s Budapest-based business services center, supporting international operations across finance, customer service, procurement and other functions. The organization focuses on delivering efficient, standardized processes and continuous improvement in a dynamic, multicultural environment.

Description

Purpose:Acts as the main point of contact for customers placing orders for International, Domestic Marine, and Energy products/services; manages the full order-to-invoice process and keeps customers updated on delivery progress.Key Responsibilities:

Relationship Management: Primary contact for customers, suppliers, and sales managers; communicate effectively with Customer Purchase Staff, Chief Engineers, Sales Managers, and Supply/Logistics teams globally.
Order Processing: Handle incoming orders via phone, email, and fax; ensure compliance with PU offer/promise; advise customers on optimal delivery points; challenge out-of-offer orders.
Issue Resolution: Manage unexpected events (e.g., ETA changes, product shortages, delivery changes); propose alternative solutions and consult technical teams if needed.
Credit Compliance: Ensure orders stay within approved credit limits; escalate violations to Sales/Credit Management.
Pricing & Delivery: Advise contract-derived prices and optimal delivery points; issue delivery instructions and order confirmations.
Administration: Record complaints/non-conformances (CIS); manage lost orders/enquiries and Delivered Not Invoiced (DNI) metrics.

Service Management & Continuous Improvement:

Build shipping industry knowledge; train customers in DMS/PSD; gather market intelligence; identify new opportunities.
Operate TLM (Total Lubes Management) service; recommend vessel order points/quantities with credibility.
Use SAP/Manta efficiently for invoicing, order amendments, and clearing suspense.
Track IFOT (In Full On Time) KPIs; identify and implement process improvement opportunities.
Analyze historic lifting patterns to optimize orders and reduce rushed shipments.

Requirements

Education:

Bachelor’s degree or equivalent, with minimum 36 months customer service experience in a telephone or Business Service Center environment.

Essential Skills & Experience:

Strong understanding of customer needs and behaviors.
Excellent written/oral communication; ability to build effective relationships.
Knowledge of end-to-end order-to-cash processes.
Time management, organization, and problem-solving skills.
Experience with SAP, Salesforce, and MS Office.
Senior stakeholder management skills.
Highly motivated, proactive, and self-reliant mindset.

Desirable Skills:

Sales Order Management, Customer Service Delivery Excellence, Dispute Resolution, Data Management & Control, Product Pricing, Process & Quality Improvement.

Languages: