Senior Business Support Representative

Short Description

A global energy company’s Budapest-based business services center, supporting international operations across finance, customer service, procurement and other functions. The organization focuses on delivering efficient, standardized processes and continuous improvement in a dynamic, multicultural environment.

Description

• Leverage deep understanding of specific key account customers, processes / systems and act as an escalation point (working with Customer Service Support Teams) of contact for any verbal or written form of enquiries from external and internal customers and third parties.
• Interact with partners in a professional, friendly and efficient manner and call out concerns about meeting service levels or deadlines.
• Establish and foster strong business relationships with relevant collaborators and internal business partners.
• Drive, supervise and review customer service operations for customers and business
• Proactively resolve customer and business issues
• Support Team Leads through the blocking issues of critical operational / commercial and performance issues
• • Exhibit strong Team Player characteristics, constructive communication and active listening skills at all times
• Develop and maintain a professional working relationship with internal and external partners to achieve individual, team and organizational targets.
• Support and maintain key business databases and contract management tools end-to-end in an efficient way without supervision.
• Support and manage contract related changes and financials in a sophisticated level (key commercial activities, monthly reconciliations and reporting for the business)
• Manage accruals and reconciliations at month-end and year-end close for the business commercial processes and align with the finance team

Requirements

• Proficiency in English language
• Proven experience in a customer/business support role
• High understanding of the business requirements and strategy
• High level of proficiency in Microsoft Packages (Excel & Word) and intermediate level skills in CRM systems/applications
• Strong stakeholder and communication management skills
• Excellent written/oral communication skills and ability to build effective working relationships
• Result-oriented personality and capability to overcome obstacles
• Capability to work in a team or individually if required
• Proficiency in systems applications like SAP and Salesforce

Offer

• Hybrid or Remote working model
• Cafeteria
• Collaborative and inclusive work culture
• Opportunity to grow your career in a global, innovative energy company