EV/Pulse Operation Support Analyst

Short Description

Our Partner is a global energy company focused on delivering reliable, sustainable solutions across oil, gas, and renewable sectors. The company offers innovative, future-driven opportunities for professionals aiming to make an impact in the evolving energy landscape.

Description

• Coordinate all activities related to EV error correction/investigation. Ensure that it is adequate to the needs of the business and of FBTE ensuring high level of customer satisfaction with the support of the Line Manager.
• Ensure communication on root causes for all type of errors, including system errors towards stakeholders, drive proactive resolution on these.
• The EV/Pulse Operation support analyst will constantly analyse the impact of the reported issues to be able to make accurate proposals related to the prioritisation of the implementation of fixes.
• Drive knowledge sharing and documentation related to error correction/investigation activities, develop training plan and ensure knowledge is embedded.
• Have a deep understanding on the EV business processes, connections and interfaces.
• Serve as focal point for teams for escalating system errors, serve as main interface towards the stakeholders to flag the critical errors in a quick and efficient way, prioritize and push for resolution by effectively articulating the importance of the issue.
• Lead role in regression test activities in EV error correction/investigation related processes.
• Ensure processes and changes are documented, job aids are updated.
• Monitor the performance of the systems and the processes, Proactively detect and raise errors and check with the relevant teams how their WoW can be improved.
•  Support EV related audits.
• Monitor correct and in-time accounting of the EV sites, secure account maintenance and correct posting rules.
• Support EV Projects which have any impact on the error correction/investigation processes.
• Processing of critical and complex individual items
• Support implementation of concepts for optimizing the site invoicing (CI)
• Adhering with the tasks outlined in the QMS Systems of FBTE.

Requirements

• Educated to university level or equivalent experience
• Minimum of 24 months previous experience in the field of Customer Service or Finance
• Demonstrate strong understanding of customers’ needs / behaviours
• Technical affinity, ability to analyze system issues.
• Assertive communication to ensure efficient problem resolution
• Quality assurance approach
• Strong relationship and stakeholder management skills
• Strong problem solving skills
• Strong time management and organisation skills
• Strong Excel knowledge (Pivots, formulas)
• Experience in SAP is advantage
• Good analytical skills
• Able to consistently review and adapt approach and style to meet changing requirements
• Able to actively promote a positive team environment and build networks effectively to enhance and share knowledge

Offer

• Hybrid working model
• Cafeteria
• Collaborative and inclusive work culture
• Opportunity to grow your career in a global, innovative energy company