Customer Service Representative (Dutch)

Short Description

A global energy company’s Budapest-based business services center, supporting international operations across customer service, sales support, and supply chain functions. The organization operates in a dynamic, multicultural environment, focusing on high-quality service delivery, standardized processes, and continuous improvement.

Description

• Provide first- and second-line customer support to Dutch- and English-speaking customers via phone, email, and digital channels
• Manage customer requests, inquiries, complaints, and claims from receipt to resolution
• Coordinate end-to-end handling of assigned key customer portfolios

• Log, assign, and track complaints and claims in customer service systems
• Act as a professional point of contact for customers and internal stakeholders
• Support sales support and order-related processes, ensuring timely and accurate execution
• Maintain accurate and up-to-date records in customer service tools and systems
• Identify recurring issues, process gaps, and improvement opportunities
• Contribute to maintaining the company’s reputation through a customer-focused and solution-oriented approach
• Ensure service delivery meets agreed service levels and performance indicators

Requirements

• At least 12 months of relevant customer service experience, preferably in an SSC or multinational environment
• Strong customer-oriented mindset and ability to manage key customer relationships
• Fluent or advanced (minimum B2) Dutch and English language skills
• Excellent communication skills, both written and verbal
• Strong organizational, time management, and problem-solving abilities
• Proactive, flexible, and motivated personality
• Experience with ERP or CRM systems is an advantage

Offer

• Hybrid and remote working model
• Cafeteria
• Collaborative and inclusive work culture
• Opportunity to grow your career in a global, innovative energy company