Change Coordinator

Budapest

IT and Telecommunication

Hybrid Any or no experience required

Short Description

Our partner is a global leader in professional services, specializing in digital transformation, cloud technologies, and strategic consulting. The organization is known for its commitment to sustainability, inclusion, and continuous learning, offering dynamic career opportunities in a multicultural environment.

Description

Responsible for the ticket’s lifecycle within Harmonized Customer Service Management (HCSM) ticketing tool
Support operational calls (Handover, Stand Up, CAB, Safeguarding)
Monitoring and actioning Shared Mailbox emails
Responsible for the oversight of each approved weekly change-including working with the Technical Change leads throughout the maintenance to ensure that things are going smoothly and to escalate any issues.
Performs daily Change Management operations, i.e. publication of the change schedule, pre and post CAB activities, and other operational reports/actives
Review change requests; ensuring accuracy and completeness
Coordinate Normal/Emergency change which require downtime, implementation planning
Establish and act as moderator for change bridge, distribute notifications and document upon beginning, success of, completion of, and complications during the maintenance
Initiate escalations to correct any problems or inefficiencies arising during execution of the Change Management Process and highlights any issues to Leadership
Ensure approved maintenance windows are adhered to
Coordinate with the Regional Operations Center to monitor changes for adverse impact during maintenance window
Confirm proper post change validation is performed and accept successfully completed changes
Provides information for customer communications
Capture and record established metrics, Key Performance Indicators (KPIs)
Administer updates, changes, and closure to change requests
Information transfer and documentation
Create reports and dashboards