Technical Support Associate

Budapest

IT and Telecommunication

Hybrid Student/fresh graduate Any or no experience required 1-3 years of professional experience

Short Description

Our partner company is one of the world's leading technology companies, offering innovative business software solutions worldwide. They are present in more than 100 countries, providing a stable international environment and continuous development opportunities for their employees.

Description

Handle and resolve complex technical issues related to SAP BW products and components.
Provide prompt and accurate responses to customer inquiries via case handling platform, chat, and phone.
Log all customer interactions and issue resolutions in the support database.
Serve as the primary point of contact for technical support teams, consultants, and partners.
Assist in diagnosing and resolving complex technical issues, including performance problems, configuration errors, and software bugs.
Create and maintain troubleshooting guides and documentation for common issues.
Work closely with quality assurance and engineering teams to identify and resolve product issues.
Communicate effectively with customers' technical personnel to gather relevant information and provide solutions.
Participate in cross-functional meetings to discuss and resolve complex technical challenges.