Technical consultant

Budapest, Other

IT and Telecommunication

Hybrid 1-3 years of professional experience

Rövid leírás

Our partner is a leading provider of Cloud Contact Center as a Service (CCaaS) solutions, empowering businesses with cutting-edge customer engagement tools. We are pioneering the integration of advanced AI features to enhance real-time communication capabilities. To achieve this, we are seeking a skilled Technical consultant to join our innovative team.

Leírás

Lead technical delivery of customer onboarding projects for a cloud-based contact center platform, from requirements to deployment.
Translate business needs into technical designs, AI prompts, and system configurations.
Configure and test AI features to ensure quality and functionality.
Collaborate with PMs, tech leads, and stakeholders in an agile setup.
Prepare documentation, estimates, and project plans.
Provide training, demos, onboarding, and Tier 2 support.
Contribute feedback to product teams and drive process improvements.
Stay current with product updates and technologies.

Követelmények

2–3 years experience as Technical Consultant, Implementation Engineer, or similar.
Strong knowledge of cloud contact center technologies.
Hands-on experience with AI bots (chat, voice, email) is a plus.
Fluent English and customer-focused mindset.
Willingness to learn cloud technologies; self-learner.
Strong organizational, communication, and collaboration skills in multicultural environments.