Information Technology Support Technician (L1)

Join our multinational Partner's rapidly growing L1 IT Support Team in their Budapest office. In this role, you’ll be the go-to problem solver for users, tackling their IT challenges with a mix of expertise, empathy, and efficiency. Whether you’re diagnosing software hiccups, fixing hardware, or coordinating with specialists, your work will ensure everything runs smoothly.

Tasks:

• Manage Level 1 incidents for workstations and office IT systems.
• Respond to user calls, understand their issues, and walk them through resolutions—or take control remotely if needed.
• Pinpoint hardware and software problems, coordinating with specialized teams when escalation is necessary.
• Replace faulty components, perform functionality checks, and ensure everything is back to normal.
• Document interventions and seamlessly hand off cases to other departments when required.

What You Bring to the Table

• Strong Windows OS expertise and fluency with Microsoft Office tools.
• Familiarity with messaging systems and incident management platforms.
• Experience with remote support tools? Big bonus!
• Patience, empathy, and the ability to turn frustrated users into happy ones.
• Excellent communication skills—clear, approachable, and solution-focused.
• You’re fluent in both German and English, ensuring seamless communication.

Why Join the Team

• We offer a salary and cafeteria package that reflects your expertise and value.
• Work in a diverse, fast-growing team that celebrates collaboration and innovation.
• From top-notch work equipment to a supportive team, you’ll have what you need to excel.