Manager Service & Repair EMEA, Weller

• Lead and develop the service and repair team based in Győr.
• Monitor and improve operational performance using KPIs such as service quality, turnaround time, customer satisfaction, and profitability.
• Oversee end-to-end service processes, including quotations, order management, and invoicing in SAP.
• Develop and manage the Weller Demo-Trial-Order (D-T-O) process.
• Coordinate repair logistics, including incoming and outgoing shipments.
• Work closely with Sales, Quality, and Operations teams to improve service delivery and customer experience.
• Support the preparation of service quotations and aftermarket solutions, including training, repairs, maintenance, and calibration services.
• Use structured problem-solving techniques to identify issues and continuously improve processes and service quality.
• Ensure the availability and effective management of spare parts to meet turnaround time targets.
• Contribute to continuous improvement initiatives and cost optimization across EMEA service operations.