Order Management specialist

JelentkezemPurpose:Acts as the main point of contact for customers placing orders for International, Domestic Marine, and Energy products/services; manages the full order-to-invoice process and keeps customers updated on delivery progress.Key Responsibilities:

• Relationship Management: Primary contact for customers, suppliers, and sales managers; communicate effectively with Customer Purchase Staff, Chief Engineers, Sales Managers, and Supply/Logistics teams globally.
• Order Processing: Handle incoming orders via phone, email, and fax; ensure compliance with PU offer/promise; advise customers on optimal delivery points; challenge out-of-offer orders.
• Issue Resolution: Manage unexpected events (e.g., ETA changes, product shortages, delivery changes); propose alternative solutions and consult technical teams if needed.
• Credit Compliance: Ensure orders stay within approved credit limits; escalate violations to Sales/Credit Management.
• Pricing & Delivery: Advise contract-derived prices and optimal delivery points; issue delivery instructions and order confirmations.
• Administration: Record complaints/non-conformances (CIS); manage lost orders/enquiries and Delivered Not Invoiced (DNI) metrics.

Service Management & Continuous Improvement:

• Build shipping industry knowledge; train customers in DMS/PSD; gather market intelligence; identify new opportunities.
• Operate TLM (Total Lubes Management) service; recommend vessel order points/quantities with credibility.
• Use SAP/Manta efficiently for invoicing, order amendments, and clearing suspense.
• Track IFOT (In Full On Time) KPIs; identify and implement process improvement opportunities.
• Analyze historic lifting patterns to optimize orders and reduce rushed shipments.