Technical Support Associate

Short Description

Our partner company is one of the world's leading technology companies, offering innovative business software solutions worldwide. They are present in more than 100 countries, providing a stable international environment and continuous development opportunities for their employees.

Description

• Enable customers to implement and operate their solutions efficiently by providing state-of-the-art support services.
• Collaborate closely with partners, as well as with various other  departments, like Consulting and Sales.
• Manage internal and external escalations incl. Customer communication
• Safeguard customers in critical/escalated situations
• Orchestration of experts for fast issue resolution
• Analyze and resolve reported incidents by means of knowledge databases and/or verifying customizing entries or hardware parameters
• Root Cause Analysis of reported incidents
• Knowledge Base Article creation and maintenance
• Report errors to Development
• Provide consulting for customers on procedural issues and queries

Requirements

Requirements: 

• Degree in Information Technology/Computer Science areas (fresh graduates as well)
• Operating systems knowledge (Linux/Unix/Windows)
• Excellent customer focus and communication skills
• Analytical skills
• Fluent in English (German skills would be a benefit)
• Experience or eagerness to learn in an IT related area

Nice to have:

• Programming Knowledge (HTML5, Java, Java Script, C++, ABAP/4 etc)
• Database knowledge (MySQL, SAP MaxDB, Oracle etc)
• Knowledge in Manufacturing and / or Supply Chain processes is a plus
• Familiarity with Business Software (SAP or comparable solutions) and/or Business Processes is an advantage

Offer

• Competitive benefits package
• Home office option
• International, diverse team
• Continuous development and advancement opportunities
• Inspiring, modern work environment
• Stable, world-class company