Customer Success Consultant

About Our Partner:
Our partner is a leading provider of Cloud Contact Center as a Service (CCaaS) solutions, empowering businesses with cutting-edge customer engagement tools. We are pioneering the integration of advanced AI features to enhance real-time communication capabilities. To achieve this, we are seeking a skilled Customer Success Consultant to join our innovative team.

Responsibilities:

• Work with project managers, engineers, and technical leads in an agile team to deliver the Buzzeasy cloud contact center solution from presales to handover.

• Analyze business, user, functional, and technical requirements.

• Translate user needs into clear technical specifications.

• Define solutions for complex client needs and prepare technical/user documentation.

• Participate in stakeholder meetings and assist with project estimations.

• Provide reports, planning updates, demos, and training.

• Continuously improve processes for quality and deployment safety.

Qualifications:

• 2–3 years as Customer Success/Technical Consultant and 2–3 years as Contact Center Supervisor.

• Fluent English and customer-focused mindset.

• Willingness to learn cloud technologies; self-learner.

• Strong organizational, communication, and collaboration skills in multicultural environments.

• Knowledge of SIP, RTP, TLS; SBC management is an advantage.

• Azure cloud experience is a plus.

What We Offer:

• Friendly, supportive team environment.

• Competitive salary.

• Professional growth and development opportunities.

Location:

• Budapest