Regional Programme Lead – Europe

• Manage the day-to-day operation of global programmes within the European region, overseeing Managed Service Providers (MSPs) and ensuring a high-quality user experience.
• Act as a Subject Matter Expert and support the expansion and enhancement of programmes across new countries and business units.
• Identify opportunities to improve processes, service delivery and operational performance.
• Lead and support continuous improvement, transformation and change management initiatives.
• Build strong relationships with internal stakeholders, procurement teams, business users and external suppliers.
• Support end users with complex programme-related queries and ensure effective resolution.
• Develop and deliver programme-related training, communication and awareness initiatives.
• Monitor supplier and programme performance and support regular performance reviews.
• Collaborate across functions and regions to resolve complex operational challenges and drive adoption of new solutions.
• Leverage digital solutions and market insights to improve efficiency, effectiveness and value creation.
• Support incident and crisis management activities related to global programmes when required.
• Contribute to a collaborative, inclusive and continuous improvement-focused team culture.