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Copilot Studio Consultant
Cloud Operations Support
- Monitor Service now components and work on incidents assigned
- Respond to customers on a timely basis
- Organize customer calls to align on various support tasks
- Collaborate closely with the Delivery and the Development teams to ensure timely action on appropriate customer support
- Security key renewals (TLS/MLS/...) for LIVE customers
- On call duty to rotational basis
- RCA - Follow up on RCA till it rolled out to customers
- Continuous improvement: Stay up to date with MBC topics, emerging cloud technologies, platforms and trends, continuously improving cloud operations and adapting to changing requirements
- Ensure documentation is maintained and up to date for the various MBC support topics
- Shall work in shifts based in the requirements
