Global Mobility Manager

• Deliver outstanding customer service while ensuring compliance with legal and regulatory standards.
• Build and maintain partnerships with customers, immigration specialists, and network suppliers to enhance satisfaction.
• Serve as primary contact for escalated immigration issues, coordinating corrective actions with relevant teams.
• Support implementation and integration of new immigration processes and services.
• Conduct regular meetings with clients to review agreements, feedback, and relevant legislative updates.
• Advise local HR units on complex immigration cases.
• Ensure network suppliers meet SLAs and KPIs; monitor and improve supplier performance.
• Facilitate training and development for team members and suppliers on immigration laws and best practices.
• Empower team members with leadership and support to achieve goals.
• Manage immigration projects focused on process improvement and compliance.
• Collaborate with IT to optimize internal tools for tracking and reporting immigration processes.
• Act as Key Account Manager for major immigration contracts.