Logistics Manager

• Plan, coordinate, and execute purchase orders from the factory by forecasting demand, monitoring stock levels, and ensuring timely replenishment to support uninterrupted operations and optimal product availability,
• Manage the end-to-end sales order process, from receipt to delivery,
• Coordinate with logistics and warehouse teams to ensure on-time fulfilment,
• Manage the movement of goods, materials, and resources within the ERP system,
• Analyze discrepancies between the company's ERP system data and the data provided by the 3PL service provider, ensuring accuracy, completeness, and timely resolution of identified issues,
• Verify the collection, accuracy, and timely preparation of customer orders and outbound shipments at the 3PL provider's facility, ensuring alignment with the company's requirements and service standards,
• Resolve delivery-to-point issues in real time by monitoring online systems, coordinating with the 3PL provider,
• Monitor and ensure timely return of delivery documentation from the 3PL provider, securing accuracy and completeness of all delivery-related documents,
• Oversee and confirm the acceptance and proper registration of goods returned from delivery at the 3PL provider's facility,
• Provide timely and high-quality responses to customer inquiries via phone, email, and other channels
• Maintain and update customer and product databases,
• Provide headquarters with reports and analytics (e.g., bad BBD, customer service levels, etc.)