EV/Pulse Operation Support Analyst

• Coordinate all activities related to EV error correction/investigation. Ensure that it is adequate to the needs of the business and of FBTE ensuring high level of customer satisfaction with the support of the Line Manager.
• Ensure communication on root causes for all type of errors, including system errors towards stakeholders, drive proactive resolution on these.
• The EV/Pulse Operation support analyst will constantly analyse the impact of the reported issues to be able to make accurate proposals related to the prioritisation of the implementation of fixes.
• Drive knowledge sharing and documentation related to error correction/investigation activities, develop training plan and ensure knowledge is embedded.
• Have a deep understanding on the EV business processes, connections and interfaces.
• Serve as focal point for teams for escalating system errors, serve as main interface towards the stakeholders to flag the critical errors in a quick and efficient way, prioritize and push for resolution by effectively articulating the importance of the issue.
• Lead role in regression test activities in EV error correction/investigation related processes.
• Ensure processes and changes are documented, job aids are updated.
• Monitor the performance of the systems and the processes, Proactively detect and raise errors and check with the relevant teams how their WoW can be improved.
•  Support EV related audits.
• Monitor correct and in-time accounting of the EV sites, secure account maintenance and correct posting rules.
• Support EV Projects which have any impact on the error correction/investigation processes.
• Processing of critical and complex individual items
• Support implementation of concepts for optimizing the site invoicing (CI)
• Adhering with the tasks outlined in the QMS Systems of FBTE.