Business Support

Rövid leírás

Our partner company is one of the world's leading technology companies, offering innovative business software solutions worldwide. They are present in more than 100 countries, providing a stable international environment and continuous development opportunities for their employees.

Leírás

Our EMEA Core Team provides support to the sales teams in the wider Deal Execution process for services deals throughout Europe with the following three main areas/tasks:

Deal Support Manager

• Triaging requests to validate and prioritize support requirements
• Provide effective and efficient Deal Support, liaising with requestors to gather the minimum information required to process a deal
• Setting up a deal and quote in the SAP Harmony deal system
• Initiating approval requests for quotes in the Harmony System
• Liaise with stakeholders like Service Delivery, Commercial, Revenue Recognition, Legal, and Business Approvers to facilitate approvals where needed
• Submitting the order form to the customer or opportunity owner for signature using DocuSign after approvals

Contract Specialist

• Become an expert in the standard Services contracting process for all Premium Engagement or Professional Services offers and be able to advise internal customers as required.
• Completing contracts using state-of-the-art automation for most cases
• Create – with the support of other specialists - larger customer specific potentially non – standard contracts
• Understand Services contracts and be able to advise Sales on any potential issues in the review and approval process, ensuring usage of correct templates, adherence of Business and Compliance rules etc.
• Support change activities to enable a best run Deal Execution and Contracting process in EMEA

Projects

• Drive projects to continuously proceed with automation and standardisation in order to speed up the process of contract creation and delivering best value to our customers
• Work with local, regional and global peers to create a great customer experience for our internal and external stakeholders
• Work with peers to establish efficient cross-country support measures

Követelmények

• Strong self-organisation skills - this includes the ability to manage several deals in parallel -across different processing stages- within a given (often challenging) timeline, and all deals to be managed in unison
• Profound knowledge of general corporate business practices, commercial contracting regulations and principles
• Strong mindset and willingness to follow internal processes and procedures to ensure all required approvals have been obtained and recorded as per the relevant regulations
• Reliability and assertiveness
• Ability to quickly identify risks and issues, providing solutions by suggesting suitable alternatives to solve issues at hand, escalating matters within the business where necessary
• Good level of stress resistance, ability to work well, prioritize and remain calm and professional especially under pressure, whilst managing multiple contracts in parallel and meeting tight timelines especially at month and quarter ends
• Ability to own and manage a problem, by ensuring it is resolved or concluded as quickly as possible.
• Ability to clearly explain outstanding deal or contractual issues to the stakeholders and confidence to participate in unscheduled ad hoc meetings
• Fluency in English both spoken and written + French or Turkish