Software Architect

JelentkezemRole Overview: You will act as both a technical leader and hands-on developer, responsible for designing, developing, and implementing integration solutions that connect contact center platforms (such as Avaya, Genesys, or Microsoft Teams Contact Center) with enterprise CRMs (like Salesforce, Dynamics, or ServiceNow), AI modules, and analytics platforms. Key Responsibilities:

• Design scalable, secure, and high-performance solution architectures for client projects.
• Lead the end-to-end integration of contact center systems with CRMs, AI engines (e.g., NLP/chatbots), workforce management, and reporting platforms.
• Collaborate with product managers, clients, and internal stakeholders to gather requirements and translate them into technical designs.
• Write clean, modular, and maintainable code (where required) in relevant programming languages (e.g., C#, Python, JavaScript/TypeScript).
• Define and document system architecture, integration flows, APIs, and deployment models.
• Ensure solutions adhere to architectural standards, data privacy regulations (e.g., GDPR), and security best practices.
• Mentor junior developers and support the technical onboarding of team members.
• Troubleshoot issues across environments and provide ongoing support for deployed systems.
• Stay current with industry trends in contact center technologies, cloud platforms, and AI tools.