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Wireless Engineer (Spanish/French)

Vissza a kereséshez

Wireless Engineer (Spanish/French)

Tasks:
  • handling customer service requests from all Europe for Wireless products (BTS\DBS3900 GUL, BSC6900\6910 GU and more);
  • take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
  • troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
  • performing network upgrades/ updates in accordance with the Change Management process;
  • dispatch and guide remote field technicians during onsite interventions;
  • provide detailed information on how to set up, configure or upgrade Access/ Transmission products and their features;
  • use trouble ticketing system for tracking customer interactions and fault analysis;
  • identify customers concerns and critical problems based on customer interaction.
Requirements:
  • graduated or student in Telecommunications or Computer Science;
  • familiar with GSM BSS, WCDMA RAN, LTE eRAN;
  • knowledge of Wireless Product and Network planning and optimization;
  • BTS,BSC, eNodeB, installation, operation and maintenance;
  • basic knowledge of IP network and OSS;
  • wireless network Design and planning concepts;
  • profiency in Spanish/ French.
Language skills:
Fluent Spanish or French