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SMS (Supply Management System) Support Specialist

Vissza a kereséshez

SMS (Supply Management System) Support Specialist

About our Partner:
Our American partner is one of the world's largest publicly traded international oil and gas companies we are looking for SMS (Supply Management System)

Tasks:

  • Ensure customer satisfaction by efficiently managing, tracking & timely addressing customer queries, requests and complaints (calls / emails)
  • Resolve and/ or escalate loading authorization issues
  • Communicate supply shortages, disruptions events, and alternate loading locations to customers;
  • Assist in shifting / scaling volumes if necessary
  • Validate & process additional volume requests
  • Update / modify credit enforcements as instructed by Credit
  • Monitor & escalate any Master Data download issues from SAP to TABS
  • Run reports and perform data analysis for Continuous Improvement
  • Executes operational activities in compliance with Controls requirements of business areas


Requirements:

  • Strong analytical and problem solving skills
  • Timely and accurate execution of daily activities, attention to detail
  • Proficient in Microsoft office
  • Strong numerical skills
  • Position related Technical / IT knowledge
  • Good time management and prioritization skills
  • Basic overall knowledge of respective Business Unit’s products, services and systems