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Service Desk Support

Vissza a kereséshez

Service Desk Support

Tasks:
  • Operating system and database upgrades, patching
  • Analyze resources usage (Infra and Database), analyze growth patterns,
  • Collect and analyze performance information.
  • Experience in database programming concepts for  structured query language (SQL).
  • Monitor operating system jobs in production and be responsible for load/unload.
  • Evaluate and implement patching technologies and utilities
  • Review and implement changes
  • Provide timely response to system alerts and participate in the on-call schedule (if applicable)
  • Participate in 24x7 rotation shift supporting production and non-production databases
  • Drive Operational efficiency topics.
  • Work closely with Internal/External Stakeholders, Development Architects/Managers developers, across locations and ensure timely delivery.
  • Excellent written and communication skills, Strong customer focus, highly motivated Flexible
  • Participate and contribute towards organization’s goals and objectives, collaborating with multiple teams and solutions.
Requirements:
  • 1-2 years of overall administration and support/operations experience, with a successful delivery track record.
  • Proficient knowledge in Linux, Windows, Database administration.
  • Should have played a L2 role in current position
  • Experience of working in large landscape/environment where multiple OS and database flavors are running.
  • Knowledge & Experience on other application and Java based technology are added advantage
  • Administration/ Operations in patch management tool is an added advantage.
  • Hands on experience with expert knowledge of Unix/Linux flavors w.r.t Database.
  • Good understanding of operational framework like ITIL/ITSM.
  • Should be capable of Owning, Leading and coordinate operational tasks, customer escalations, process improvements.# Excellent presentation & communication skills are a must.