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Product support specialist

Vissza a kereséshez

Product support specialist

About our partner:

We started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
We value the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Tasks:
Do you demand the best from your professional career? Are you inspired by excellence? At our side, you will have the power to make a real impact. As the global market leader for business software, we help companies and organizations in more than 25 industries to run better.
As a Support Engineer, you trouble-shoot and solve incoming customer problems that are reported online through the customer service system. This task regularly involves liaising with development teams. By utilizing teamwork, knowledge databases, problem simulation, and remote work on customer systems, you will collaborate to resolve issues while achieving excellent customer satisfaction.
Our community of employees, partners and customers has over 2.5 million members.
The worldwide Product Support team of ~3000 is committed to the success of our customers through outstanding technical support. We actively investigate customer issues by mastering diverse technologies and by working intensively with the products we offer. We measure our success by customer satisfaction.
Make a difference - become a member of the Community and help the world Run Better.
Area of Expertise
Product Lifecycle Management and Manufacturing

Product Lifecycle Management (PLM) applications provide you with a 360-degree-support for all product-related processes - from the first product idea, through manufacturing to product service. It gives organizations the unique ability to perform their essential business processes with modular software that is designed to work with other software. Organizations and departments in all sectors can deploy it to address specific business challenges on their own timelines.

The Product Support DC PLM MAN team in Budapest supports our customers in the application areas:
Logistics Data Management (LDM)
Material Requirement Planning (MRP)
Quality Management (QM)
Shop Floor Control (SFC)
Batch Management (BM)
Recipe Development (RD)
Manufacturing (MFG)
Industry specific solution for the automotive industry

We are looking for a new colleague for Multiresource Scheduling.
Multiresource Scheduling helps you to find suitable resources and assign them to demands. Demands are units of work from various areas, such as the following:
Service orders from:
CRM
Service orders and notifications from Plant Maintenance (PM) and Customer Service (CS)
Networks from Project System (PS)
Projects from cProject Suite or Portfolio and Project Management
Work tickets from Cloud for Customer
  • Investigates, analyze complex, real world, unique problems; and resolve critical system issues for Enterprise level Fortune 500 companies.
  • Think independently and apply effective problem-solving skills.
  • Technical problem solving – Debugging (ABAP, ABAP OO) of business processes.
  • Work and talk with colleagues and customers from all around the world!
  • Recommend known technical solutions and develop workarounds for corrective action.
  • Properly document communications and actions for customer issues in our CRM system.
  • Use the software and third-party Tools to diagnose problems directly on customer systems.
  • Contribute regularly to the internal and external Knowledge Base.
  • Master software that is being used by industries, governments and multinational companies
Requirements:
  • University degree or College diploma program in Computer Science, Business, Technology, Mathematics and Engineering or related areas. Strong IT affinity is a must.
  • Excellent communication and customer service skills.
  • High proficiency in English (spoken, written and customer management).
  • Ability to assess, research, and troubleshoot while collecting information about customer issues.
  • Having programming skills is preferred.
  • Knowledge of logistics and production processes is an advantage.
  • Excellent analytical skills.
  • Open and professional communication style.
  • Strong team player who learns and adapts quickly.
  • Enjoy and derive satisfaction from direct interfacing with customers.
  • Fresh graduates are welcome.
  • Experience in IT Support is of advantage.
  • Experience with ERP Systems is of advantage.