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International Account Team Leader

Vissza a kereséshez

International Account Team Leader

About our partner:
Our partner is a global organisation operating in more than 20 countries. We are looking for a German speaking colleague for a Team Leader position.

Tasks:

  • Managing, coaching, leading and motivating a team up to 15 advisors/agents
  • Coordinating activities in line with department targets and performance levels
  • Communicates company goals, safety practices
  • Provides help to management, including hiring and training, and keeps management updated on team performance
  • Continually looking at potential improvements to departmental processes


Requirements:

  • Ability to present value added solutions to Customers
  • High emotional intelligence and soft skills with the ability to manage employees
  • Achieves goals in a timely manner while discipline & strict compliance with policies & procedures
  • Ability to learn, seek knowledge and self development
  • Experience in a multi-system environment & team leading
  • German Level – C1/C2 Speaking Proficiency
  • Must have experience of 1- 2 years within a customer care environment
  • Strong verbal communication skills
  • High problem solving skills
  • Proficiency in using MS Office applications is a plus
  • Strong reporting and analysis skills
  • Demonstrates a positive, enthusiastic, friendly attitude

What we offer:

  • strong salary ranges
  • stable opportunity for long-term
  • opportunity to evolve and improve
  • other benefits (cafeteria, healthcare)
  • international environment
  • full remote job