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Global Account Manager

Vissza a kereséshez

Global Account Manager


  • To manage top global customer relationship for company accounts, aligning operating companies, partners and to drive profitable and long-term revenue contribution, customer satisfaction and increased market share from integrated product, service, converged/unified communications and mobile solutions. Having a strong relationship with customer’s HQ, decision makers (C-Level) & account owners (local account managers on the customer’s footprint) based in a particular country (e.g. Switzerland) ,taking sales responsibility for their revenue growth through increased penetration by proactively advising them during their digital transformation journey.
  • Why you will love your job:
  • Deal with the most sensitive top 10-15 customers Headquartered in the specific country
  • Act as a sales manager within the account team, set plans, next steps for the NAMs/ISAMs/DBAMs and leads the opportunity-driven account teams
  • Ensures delivery of all financial targets including revenue, mobility, IoT and cloud, grow market share and net margin contribution, as well as responsible for the delivery of the P&L
  • Work close together with the Pricing & Bid team’s (plan, execute) - prepare account plan and execute together with the local account managers/Bid/Pricing team in line with targets cascaded down from the Regional Sales Leadership
  • Advise on sales target allocation.
  • Involvement in global/local deals & negotiations
  • Handles complex and/ or non-standard issues requests on the customer’s footprint (global)
  • Introduces new products and propositions to key decision makers within the customer through relationship and stakeholder management at C level within all key customers
  • Prepare and delivers quarterly business reviews
  • Responsible for developing and implementing account strategy to ensure delivery
  • Decides quality levels, functionality and capability of services for specific customers in conjunction with the Global Service Manager; ensures Service Improvement Plans are followed-up upon and that NPS targets are met


  • 3+ years successful global accounts/enterprise solution selling experience
  • 6+ years of sales environment experience
  • Previous experience in leading people or teams is an advantage
  • Project Management skills
  • Ability to lead, drive and manage an international and distributed team (NAMs, ISAMs, DBAMs, Bid, Pricing team)
  • Knowledge of CRM system: salesforce. com or Ignite
  • Experience in direct communication (by written, phone and/ or in person) with Strategic Enterprise customers
  • Experience in inbound and outbound sales functions
  • Data analysis experience, to be able to understand relation between data and drive growth based on the insights identified
  • Fluency in English
  • University Degree
  • The benefits you will enjoy:
  • A dynamic environment where innovative ideas are always welcome;
  • A collaborative community where your professional goals and work are supported by a diverse team;
  • Access to internal and external trainings via other providers;
  • A supportive internal coaching and mentoring culture;
  • Opportunities to participate in company activities and events;
  • Corporate assets including a laptop and mobile phone (unlimited EU talk + 20GB data);
  • Discounted fleet services for employees and their friends & family
  • Cafeteria package;
  • Private Medical Services;
  • Employee Assistant Program to support your wellbeing and mental health;
  • To ensure our colleagues’ health & safety we are working from home until the end of the pandemic. In the long run we will be meeting each other max 2 times/week in our fully refurbished, digital office.
  • 5-10 years professional experience