Banner Default Image

Customer Service Specialist

Vissza a kereséshez

Customer Service Specialist

About our partner
Our partner with a health products background is looking to recruit Customer Service Specialist based in their office in Budapest.

Tasks
  • Manage group mailbox ensuring that all orders are placed daily, and all inquiries are dealt with on the highest standards in a timely, professional, and efficient manner.
  • Handling customer complaints and returns.
  • Creating quote orders.
  • Problem solving and daily cooperation with customers, internal and external partners (sales force, KAMs, supply chain and transportation companies)
  • Proactive communication towards and external suppliers; backorder management
  • Fulfill administrative tasks
  • Enables KPI measurement and provides data regarding pending invoices and open orders
  • Occasionally creates report related to actual prices, sales history, inventory, etc.
  • Identifies and assesses customers’ needs to achieve satisfaction
  • Adhere to Team Objectives and Goals
  • Regular field customer visit (according to set KPIs)
  • Take part in different Customer Service-related projects to improve efficiency and customer satisfaction
  • Provide prompt and accurate feedback to the Customer Service Leadership team on any specific issues as they arise.
Requirements
  • At least high school degree
  • Native/advanced in Hungarian
  • Intermediate English knowledge (written and spoken)
  • Microsoft Office skills (user level), user experience with ERP systems
  • Ability to think creatively to solve problems quickly, excellent time management, proactive
  • Team player, detail-oriented and able to prioritize daily work in a fast-paced environment
  • Previous customer service experience is advantage
  • Excellent communication skills
  • Able to work independently, with minimal supervision
  • Full clean Driving License
What we offer
  • Competitive salary and other benefits
  • Multinational and innovative working environment
  • Young and inspring team of professionals