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Customer Service Agent

Vissza a kereséshez

Customer Service Agent

About our partner:
Our partner with in the distribution, sales and marketing of parts for heavy and medium trucks, trailers, buses and engines is looking to recruit Customer Service Agent, at Zsámbék.

Tasks:

  • Acts as the first line contact in respect to parts queries and requests for information from Dealers and Customers
  • Closely liaises with all other PACCAR Parts Departments - particularly Materials, Warehouse (PDC) and Parts Sales/Marketing, Forwarders to promptly action and resolve Dealer and Customer requests
  • Processes new parts orders and expedite backorders
  • Processes returns and related credit notes
  • Arranges special deliveries to Dealers in respect to urgent requests
  • Resolves shipment and invoice queries
  • Respond to Dealer questions in a timely manner via CRM


Requirements:

  • Bachelor Degree or substantial vocational experience in a customer oriented work environment
  • An excellent telephone manner and written communication skills are essential
  • Excellent interpersonal skills are essential
  • Applicants must be computer literate and possess the ability to swiftly familiarize themselves with our logistics system and CRM
  • Ability to work within an international team and to be able to multitask
  • Experience in a customer service type position is desirable, but an understanding of the need for outstanding customer service is an essential requirement.


Language skills:
(fluent): Hungarian, English + Czech / Slovakian /German / Italian

What we offer:

  • Competitive salary and other benefits
  • Multinational and innovative working environment
  • Chance to be part of a rapidly expanding organization
  • Certification of professional practice